Refund policy

Return and Refund Policy

Thank you for choosing Queen of Halal! We strive to provide the highest quality products and excellent customer service. Please review our return and refund policy below:

No Returns Policy

Due to the nature of our products, we do not accept returns. However, we are committed to ensuring your satisfaction and will address any issues with damaged or tampered items.

Refund Eligibility

We will provide refunds or replacements in the following cases:

  • Damaged Items: If your bottle(s) arrive broken or damaged during shipping.
  • Tampered Seals: If the bottle seal is broken or tampered with upon arrival.

What We Require

To process your refund or replacement, please provide:

  1. Proof of Purchase: A receipt or order confirmation.
  2. Photo Evidence: Clear images of the damaged or tampered items.

How to Submit a Claim

If you experience an issue, please contact our customer service team at [insert email address] within 7 days of receiving your order. Include your receipt and images of the damaged items to expedite the process.

Refund Process

Once your claim is reviewed and approved, we will process a refund or send a replacement within 5-7 business days. Refunds will be issued to your original payment method.

Thank you for your understanding and support of Queen of Halal!